Enterprise Events Executive

Lucky Strike; Bellevue (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

Lucky Strike Entertainment, with over 360 locations across North America, seeks an Enterprise Events Executive to own a portfolio of named corporate accounts and deepen relationships end-to-end. You will grow revenue and expand markets by aligning offerings to client goals across venues and regions.

You will spend a minimum of 50% in the field, engaging clients at venues and events, delivering tailored programming, and maintaining an executive presence that reflects the brand.

Qualifications

• 3–5+ years of experience in customer success, account management, or a client-facing sales or hospitality role.
• Proven ability to manage and grow a portfolio of corporate accounts focused on retention, satisfaction, and expansion.
• Relationship-first approach with executive-level trust and navigation of large, multi-stakeholder organizations.
• Strategic thinker who develops account success plans and identifies growth opportunities.
• Strong understanding of CRM tools – Salesforce, HubSpot, Gainsight, or similar – and using data to track account health and performance.
• Drive customer retention, repeat bookings, and satisfaction across a national portfolio of venues.

Responsibilities

• Own a portfolio of named corporate accounts, building trusted relationships for long-term loyalty.
• Proactively engage clients to understand goals, uncover challenges, and align Lucky Strike Entertainment offerings to success metrics.
• Spend 50%+ time in the field, presenting with clients at venues and across territory.
• Onboard new accounts transitioned from Enterprise Partnerships Executives, ensuring a strong start.
• Deliver tailored event programming recommendations and best practices aligned to each client’s goals.
• Develop and execute account success plans, drive revenue growth, and identify upsell opportunities.
• Manage renewals, expansions, and new business across the full book of business.
• Maintain pipeline discipline with renewals and cross-market expansion.

Skills

Customer success

Account management

Client-facing sales

Hospitality

CRM tools

Outlook

Microsoft Teams

Excel

Tools

Salesforce

HubSpot

Gainsight

Outlook

Teams

Excel

Job description

Overview

The Role

As an Enterprise Events Executive, you own our most valuable corporate relationships end-to-end.Youareassigned a portfolio of named strategic accounts, including new accounts transitioned to you from our Enterprise Partnerships Executives. Your job is to deepen those relationships, drive retention, grow revenue, and expand accounts across markets. You build, protect, and scale the accounts that matter most. We lead with presence - Lucky Strike Entertainmentoperatesa camera-first policy. All video calls with clients and internal stakeholdersrequirecameras on, and we expect associates to show up polished and professional - that meansappropriate attire, a clean environment, and the kind of executive presence that reflects the brand werepresent.

What You'll Do

Own Your Account Portfolio

• Serve as the primary point of contact for a portfolio of named corporate accounts - building trusted relationships that drive long-term loyalty and repeat business

• Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics
• Field-oriented role with an expectation of minimum 50% time in the field - present with clients, at venues, and across your territory

What You'll Bring

Youdon'tneed to check every box - buthere'swhat sets the best candidates apart.

• 3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role

• Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion

• Relationship-first approach - you build trust at the executive level and know how to navigate large, multi-stakeholder organizations

• Strategic thinker who develops account success plans andidentifiesgrowth opportunities before clients ask

• Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance
• Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues

Onboard and Activate New Accounts

• Receive and onboard new accounts transitioned from our Enterprise Partnerships Executives - ensuring a seamless transition fromsaleto experience and a strong start to every client relationship

• Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs

Grow Revenue and Expand Markets

• Develop and execute account success plans aligned with clientobjectives, booking cadences, and revenue growth targets

• Identifyand act on upsell, cross-sell, and cross-market expansion opportunities within your portfolio

• Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business

Hit Your Numbers

• Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings

• A Commission QRG will detail exactly how your pay is structured from day one review to a committee or standing on a venue floor at a 300-person buyout
• Highly organized with strong pipeline discipline - managing renewals, expansions, and new business simultaneously
• Comfortable with Outlook, Microsoft Teams, Excel, and GEMS

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com.