Strategic Enterprise Data Success Manager

Reltio, Inc.; Texas; Remote; USD 100,000 - 187,000; Full time

Job summary

Reltio, Inc. seeks a Customer Success Manager to drive adoption, retention, and ROI for large enterprise customers. You will guide strategic success plans, act as a trusted advisor, and collaborate with sales and marketing to maximize value across the Reltio platform.

You will manage executive relationships, track adoption milestones, and promote product value, with focus on data governance, cloud software, and analytics capabilities.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years in Enterprise Software as CSM/ACM.
• Deep knowledge of cloud software, data governance, and analytics.

Responsibilities

• Account management for large enterprise customers to drive retention and value.
• Provide visibility into customer health and adoption opportunities.
• Craft strategic success plans aligned with business goals.
• Document success plans and guide the customer journey with a consultative approach.
• Build trusted advisory relationships with customer sponsors.
• Track milestones and provide executive visibility on adoption and ROI.

Skills

Technical CSM

Customer success

Account management

Cloud data management

Data governance

Analytics concepts

Executive communication

Solution consulting

Software architecture

Education

Bachelor's degree or equivalent experience

Job description

Reltio, Inc. seeks a Customer Success Manager to drive adoption, retention, and ROI for large enterprise customers. You will guide strategic success plans, act as a trusted advisor, and collaborate with sales and marketing to maximize value across the Reltio platform.

You will manage executive relationships, track adoption milestones, and promote product value, with focus on data governance, cloud software, and analytics capabilities.