Chief Customer Success & Value Realization Leader

Reltio; Northern (KY); Hybrid; USD 245,000 - 300,000; Full time

Job summary

Reltio is seeking a VP of Customer Success to build and scale a global team that ensures customers realize measurable business outcomes from Reltio’s context intelligence platform. You will drive customer adoption, expansion, and advocacy across enterprises, balancing governance, data quality, and AI-driven use cases.

In this executive role, you will own GRR and lead cross-functional collaboration with Product, Engineering, and GTM to shape strategy and drive value for customers worldwide.

Qualifications

• Requires a bachelor’s degree in a relevant field with preference for CS or related disciplines.
• 15+ years of experience in regulated environments such as Life Sciences, Healthcare, and Financial Services.
• Experience with SaaS/PaaS/IaaS and building customer-value programs.

Responsibilities

• Lead a global Customer Success organization to drive renewals and reduce churn.
• Drive expansion through cross-sell and upsell within accounts.
• Define and operationalize value realization for measurable customer outcomes.
• Hire and scale a world-class, global team and onboard ramping processes.

Skills

SaaS/PaaS/IaaS experience

Executive leadership

Customer value realization

Analytical mindset

Communication & presentation

Post-sale / sales experience

Regulated industry experience

Leadership and people development

Education

Bachelor's degree in related field

Job description

Reltio is seeking a VP of Customer Success to build and scale a global team that ensures customers realize measurable business outcomes from Reltio’s context intelligence platform. You will drive customer adoption, expansion, and advocacy across enterprises, balancing governance, data quality, and AI-driven use cases.

In this executive role, you will own GRR and lead cross-functional collaboration with Product, Engineering, and GTM to shape strategy and drive value for customers worldwide.