Remote Customer Success Manager – Growth, ROI & Adoption

Relativity

New Hampshire

Ibrido

USD 67.000 - 101.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions and drive adoption, value realization, and renewal outcomes. You will translate data signals into strategic actions, maintain health signals, and collaborate with Sales and Adoption Services to maximize ROI.

The role emphasizes scalable AI-driven outreach, risk management, and running discovery conversations to map customer needs to Relativity offerings.

Competenze

2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores for action.
Strong written communication using AI-powered templates while tailoring to audiences.
Outcome-driven, delivering value through time-boxed engagements and measurable ROI.
Operational discipline with Gainsight execution and proactive risk signaling.

Mansioni

Drive adoption and value realization by translating signals into outreach and intervention.
Manage health, risk, and operational discipline with defined timelines and Gainsight hygiene.
Design scalable tactics: digital communications, trainings, and async resources.
Leverage AI tools to draft communications, templates, and ROI narratives.
Document what works, share learnings, and contribute playbooks to teams.