Customer Architect — Enterprise Data & AI Solutions

Reltio, Inc.; Oklahoma City (OK); In loco; USD 145.000 - 212.000; Tempo pieno

Descrizione del lavoro

Reltio, Inc. is seeking a Customer Architect to strengthen customer relationships and maximize value from our Context Intelligence Platform. You will focus on Strategic Technical Alignment, Operational Excellence, and proactive guidance while collaborating with product and engineering teams.

You will lead workshops, coordinate cross-functional responses, and ensure seamless onboarding. Travel to customer sites is expected as needed to deliver high-quality, strategic advisory services.

Competenze

• Bachelor's degree in computer science or a related field.
• 5+ years in technical support or equivalent.
• 5+ years supporting enterprise SaaS in a customer-facing role.
• 3+ years with public clouds (AWS/GCP/Azure).
• 3+ years with REST APIs and integration tools.
• 3+ years with on-premise or cloud MDM solutions.
• Experience with observability tools (LogDNA, CloudWatch).
• Strong communication, problem-solving, risk management and project management.

Mansioni

• Serve as the technical expert on Reltio platform capabilities for customers and align solutions with business needs.
• Present architectural designs including integration approaches to customers.
• Deliver workshops and advisory services to enhance customer understanding and promote product usage.
• Collaborate with Support and engineering teams to escalate and resolve issues.
• Manage customer portfolio of tickets, resolutions and product requests.
• Own escalation paths and coordinate resources for timely resolutions.

Conoscenze

Communication skills

Problem solving

Project management

Analytical reporting

Customer-facing experience

Formazione

Bachelor's degree in computer science or engineering

Strumenti

AWS

GCP

Azure

REST APIs

LogDNA

CloudWatch

Salesforce

Snowflake

Google BigQuery

Descrizione del lavoro

Reltio, Inc. is seeking a Customer Architect to strengthen customer relationships and maximize value from our Context Intelligence Platform. You will focus on Strategic Technical Alignment, Operational Excellence, and proactive guidance while collaborating with product and engineering teams.

You will lead workshops, coordinate cross-functional responses, and ensure seamless onboarding. Travel to customer sites is expected as needed to deliver high-quality, strategic advisory services.