Strategic Enterprise Cyber Risk Advisor

Safe Security; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Meaningful Equity

Unlimited Leaves

Comprehensive Benefits

Career Trajectory

Job summary

Safe Security is seeking a高-performing Senior Customer Success professional to own post-sale outcomes for Fortune 500 clients on the CTEM platform. You will partner with CISOs, CIOs, and IT teams to drive measurable risk reduction and value realization across the lifecycle.

You will act as the voice of the customer within Safe Security, aligning stakeholders to a shared success scorecard, and guiding customers toward self-sufficiency while navigating a fast-growing, startup-like environment with

Qualifications

• Experience in vulnerability/exposure management, GRC, or a related security domain.
• Ability to communicate technical risk to non-technical audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change.
• Empathy with customers and strong listening skills.
• Superb project management skills and discipline.
• 5+ years in risk or management consulting and customer success.
• Track record of delivering customer success metrics and outcomes.
• Comfort advising CXOs of Fortune 500 companies.
• Willingness to travel around 30%.

Responsibilities

• Own post-sale success for enterprise customers on SAFEs CTEM platform across lifecycle.
• Act as the voice of the customer inside Safe Security.
• Manage customer relationships with CISOs/CIOs and IT operations as trusted advisor.
• Align cross-stakeholder success definitions into a shared scorecard.
• Drive metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and enable self-sufficiency for customers.
• Document best practices and ensure customer environments reflect them.
• Collaborate with CSEs to resolve deployment issues.
• Communicate and track product enhancements with Product Management.

Skills

Vulnerability mgmt

GRC

Executive comms

Enterprise accounts

Project management

Risk consulting

Customer success

CXO advisory

Job description

Safe Security is seeking a高-performing Senior Customer Success professional to own post-sale outcomes for Fortune 500 clients on the CTEM platform. You will partner with CISOs, CIOs, and IT teams to drive measurable risk reduction and value realization across the lifecycle.

You will act as the voice of the customer within Safe Security, aligning stakeholders to a shared success scorecard, and guiding customers toward self-sufficiency while navigating a fast-growing, startup-like environment with