Strategic Enterprise CXM - Trusted Advisor & Growth Driver

NAVEX Global, Inc.; Houston (TX); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking an Enterprise Customer Experience Manager (CXM) to lead a portfolio of enterprise accounts, deliver measurable value, and serve as a trusted advisor to executive stakeholders.

You will partner with sales, product, and services to ensure onboarding, adoption, renewal, and expansion readiness. In this hybrid role, you’ll drive voice-of-the-customer insights, influence product roadmaps, and monitor health metrics to preempt risks.

Qualifications

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence.

Responsibilities

• Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Coordinate across sales, product, services, support and leadership teams.
• Lead account strategy discussions to align engagement plans and growth opportunities.
• Capture voice-of-the-customer insights to influence product roadmap and improvements.
• Monitor customer health indicators such as adoption, engagement, and satisfaction.
• Identify opportunities to strengthen customer advocacy through references and advisory boards.
• Drive proactive engagement using insights, telemetry, and lifecycle analytics.

Skills

Customer Success

Account Management

SaaS post-sales leadership

Executive communication

Cross-functional influence

Job description

NAVEX Global, Inc. is seeking an Enterprise Customer Experience Manager (CXM) to lead a portfolio of enterprise accounts, deliver measurable value, and serve as a trusted advisor to executive stakeholders.

You will partner with sales, product, and services to ensure onboarding, adoption, renewal, and expansion readiness. In this hybrid role, you’ll drive voice-of-the-customer insights, influence product roadmaps, and monitor health metrics to preempt risks.