Enterprise CX Leader - Drive Value, Adoption & Growth

NAVEX; Charlotte (NC); Híbrido; USD 81.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful purpose

High-performance culture

Growth opportunities

Competitive compensation

Descripción de la vacante

NAVEX in the United States is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our most important enterprise customers. This role manages a focused portfolio of Enterprise accounts and ensures customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders, drive product adoption, and secure long-term partnership success.

Formación

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data‑driven CX, customer health, and lifecycle analytics.

Responsabilidades

• Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.

Conocimientos

Customer Success

SaaS post-sales

Executive communication

Data-driven CX

Lifecycle analytics

AI readiness

Descripción del empleo

NAVEX in the United States is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our most important enterprise customers. This role manages a focused portfolio of Enterprise accounts and ensures customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders, drive product adoption, and secure long-term partnership success.