Enterprise CX Leader: Trusted Advisor for Growth

NAVEX; Portland (OR); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Candid, supportive culture

Job summary

NAVEX is seeking an Enterprise Customer Experience Manager in Portland, Oregon to manage a portfolio of enterprise accounts. You will ensure customers achieve measurable value from NAVEX solutions while building strong relationships with stakeholders.

This role requires at least 5 years of experience in customer success or related fields. NAVEX offers a starting salary of $90,000 plus performance bonuses, in a supportive work culture that emphasizes accountability and innovation.

Qualifications

• 5+ years of experience in Customer Success or related fields.
• Proven track record in improving customer retention and satisfaction.
• Expertise in customer health indicators and lifecycle analytics.

Responsibilities

• Own the experience for a portfolio of enterprise customers.
• Build trusted relationships with executive stakeholders.
• Guide customers through onboarding, adoption, and renewal.

Skills

Customer Success

Customer Experience

Account Management

SaaS Post-Sales Leadership

Data-Driven CX

Executive Communication

Cross-Functional Influence

Job description

NAVEX is seeking an Enterprise Customer Experience Manager in Portland, Oregon to manage a portfolio of enterprise accounts. You will ensure customers achieve measurable value from NAVEX solutions while building strong relationships with stakeholders.

This role requires at least 5 years of experience in customer success or related fields. NAVEX offers a starting salary of $90,000 plus performance bonuses, in a supportive work culture that emphasizes accountability and innovation.