Enterprise Customer Experience Lead & Executive Advisor

NAVEX; Houston (TX); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to lead a portfolio of enterprise accounts, delivering measurable value and trusted executive-level partnerships. This hybrid role emphasizes lifecycle management, adoption, renewal, and expansion while collaborating with sales, product, services, and support teams to align strategy with customer outcomes.

You will drive voice-of-the-customer insights to influence roadmaps, monitor health metrics, and champion NAVEX’s values.

Qualifications

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence skills.
• Culture agility in a fast-paced, candid environment that values innovation.
• AI readiness to use AI and emerging technologies to elevate results.

Responsibilities

• Own the experience for a portfolio of enterprise customers, ensuring engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcomes.
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate needs and address risks early.

Skills

Customer Success

Account Management

SaaS post-sales

Data-driven CX

Executive communication

Cross-functional influence

AI readiness

Job description

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to lead a portfolio of enterprise accounts, delivering measurable value and trusted executive-level partnerships. This hybrid role emphasizes lifecycle management, adoption, renewal, and expansion while collaborating with sales, product, services, and support teams to align strategy with customer outcomes.

You will drive voice-of-the-customer insights to influence roadmaps, monitor health metrics, and champion NAVEX’s values.