Customer Experience Manager, Enterprise

NAVEX; Portland (OR); Sur place; USD 81 000 - 99 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth opportunities

Candid, supportive culture

Résumé du poste

NAVEX is seeking an Enterprise Customer Experience Manager in Portland, Oregon to manage a portfolio of enterprise accounts. You will ensure customers achieve measurable value from NAVEX solutions while building strong relationships with stakeholders.

This role requires at least 5 years of experience in customer success or related fields. NAVEX offers a starting salary of $90,000 plus performance bonuses, in a supportive work culture that emphasizes accountability and innovation.

Qualifications

• 5+ years of experience in Customer Success or related fields.
• Proven track record in improving customer retention and satisfaction.
• Expertise in customer health indicators and lifecycle analytics.

Responsabilités

• Own the experience for a portfolio of enterprise customers.
• Build trusted relationships with executive stakeholders.
• Guide customers through onboarding, adoption, and renewal.

Connaissances

Customer Success

Customer Experience

Account Management

SaaS Post-Sales Leadership

Data-Driven CX

Executive Communication

Cross-Functional Influence

Description du poste

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with speed, passion and purpose— as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

Viewing your career at NAVEX means contributing to a culture where every stakeholder is empowered and accountable, and every conversation is driven by purpose. Join us and help shape what’s next as a trusted advisor to enterprise customers.

Enterprise Customer Experience Manager (CXM)

This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions. You will serve as a trusted advisor to executive stakeholders and partner closely with cross‑functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework, delivering a consistent, value‑driven customer experience.

What you’ll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High‑Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice‑of‑the‑customer insights to influence product roadmap discussions and operational improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.

What you’ll bring:

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data‑driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross‑functional influence skills.
• Culture Agility. Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay for this role is $90,000 per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal‑opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.