Senior AI Solutions Consultant for Enterprise CX

Sprinklr

United States

Remote

USD 134,000 - 223,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Comprehensive benefits package

Mentoring program

Generous paid time off

Job summary

Sprinklr is seeking a Lead Solutions Consultant to partner with our sales organization to drive revenue for Sprinklr. They will apply AI-powered platform knowledge to uncover customer goals and position Sprinklr’s Unified-CXM offerings across service, social, marketing and research.

The role requires deep technical and business acumen with a focus on architecture, data, and AI-enabled solutions. You will design scalable, high-performance architectures, lead presales activities, and collaborate

Qualifications

Bachelor’s degree in computer science, mathematics, or engineering; Master’s degree preferred.
10+ years of experience in Enterprise architecture, data architecture and CC/UC environments.
5+ years of experience with software architecture and design within CCaaS systems.
Experience implementing AI solutions for marketing technology and social media management.
Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions.
Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions.
Clear communicator who can translate AI-driven functions to business value with Executives, IT, and business leads.
Thought leader with publications, speaking at industry events, blogging, etc.
Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.
Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
Experience with cloud contact center technologies including IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, DX, UC and Analytics.

Responsibilities

Develop and present customized solutions leveraging Sprinklr’s AI-powered platform to address complex business challenges across service, social, marketing and research.
Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients’ existing infrastructures.
Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.
Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform.
Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
Create technical and system architectures for current environments, future landscapes, and solution comparisons.
Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
Must be local to where our customers are and be willing to travel up to 40% of the time.