Strategic Enterprise Customer Success Manager (Remote)

joinhandshake.com; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Ownership: Equity in a fast-growing公司

Financial Wellness: 401(k) match,金融咨询

Family Support: Paid parental leave,可育

Wellbeing: Medical, dental, and vision

Growth: $2,000 learning stipend

Remote & Office: Internet, commuting,

Time Off: Flexible PTO

Connection: Team outings & referralBon

Job summary

Handshake is hiring an Enterprise Customer Success Manager to partner with employer partners, drive adoption of Handshake, and align on business objectives. The role emphasizes building trusted relationships with senior stakeholders and translating needs into Handshake solutions.

The position is remote-friendly, with onsite requirements 3 days a week for those within commuting distance of SF or NYC, and willingness to travel for customer engagements.

Qualifications

• 4–6 years in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company.
• Develop relationships with senior stakeholders and understand each customer’s business goals and needs.
• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows.
• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions.

Responsibilities

• Partner with Enterprise employer partners to ensure hiring goals and drive adoption of Handshake.
• Set up workflows and processes based on each employer’s unique needs.
• Serve as a strategic long-term point of contact for employer partners.
• Collaborate cross-functionally with Sales, Success, Product, Marketing and Partnerships teams.

Skills

Customer Success

Strategic Consulting

Account Management

B2B SaaS

AI/Tech

Job description

Handshake is hiring an Enterprise Customer Success Manager to partner with employer partners, drive adoption of Handshake, and align on business objectives. The role emphasizes building trusted relationships with senior stakeholders and translating needs into Handshake solutions.

The position is remote-friendly, with onsite requirements 3 days a week for those within commuting distance of SF or NYC, and willingness to travel for customer engagements.