Senior Enterprise Customer Success Manager

Handshake; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k) match

Parental leave

Medical, dental, vision

Mental health support

Learning stipend

Remote & Office benefits

Flexible PTO

Team outings

Referral bonuses

Job summary

Handshake is seeking an Enterprise Customer Success Manager in New York to partner with enterprise employers, help them hit hiring goals, and maximize ROI. You will be the voice of the customer, collaborating with Sales, Product, and Ops to ensure value delivery and long-term partnerships.

You will own 20–25 accounts, drive renewals and expansions, run executive reviews, and translate usage data into strategic insights for senior stakeholders.

Qualifications

• 5+ years in Customer Success with enterprise account management.
• Proven ability to retain at-risk accounts and grow revenue.
• Strong business acumen with ROI storytelling from usage data.

Responsibilities

• Own a book of 20-25 enterprise accounts with retention and expansion responsibility.
• Partner with Sales to identify, qualify, and close expansion opportunities.
• Run executive business reviews linking platform usage to hiring outcomes.
• Build multi-threaded relationships from recruiters to TA leadership and executives.
• Use product data to spot adoption gaps and drive recruiter behavior changes.
• Present customer feedback to Product and advocate roadmap priorities.

Skills

Customer Success

Account retention

ROI storytelling

Executive presence

Data-driven

Cross-functional collaboration

AI tools

Job description

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

• Build a massive, fast-growing business with billions in revenue

About the Role

Reporting to the Senior Manager of Enterprise Customer Success, you’ll be a strategic partner and long-term point of contact for our enterprise employer partners. You’ll help them hit their hiring goals, drive adoption across their recruiting teams, and make sure they see clear value from Handshake. You’ll build strong relationships, learn each customer’s business deeply, and work proactively to maximize their return on investment. Internally, you’ll be the voice of the customer, working with teams across Handshake to advocate for customer needs and find opportunities for growth.

What You’ll Do

• Own a book of 20-25 enterprise accounts, with accountability for gross retention and expansion

• Partner with Sales to identify, qualify, and close expansion opportunities across products and business units

• Run executive business reviews that connect platform usage to the customer’s hiring outcomes and business priorities

• Build multi-threaded relationships from recruiters and Rec Ops up to TA leadership and executive sponsors

• Use product and usage data to spot adoption gaps and drive enablement that changes recruiter behavior

• Bring structured customer feedback to Product and advocate for roadmap priorities that matter to enterprise accounts

Desired Capabilities

• 5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability

• A track record of retaining at-risk accounts and growing revenue within an existing book

• Strong business acumen: you can translate usage data into an executive narrative about ROI and outcomes

• Executive presence, with exceptional presentation and written communication skills

• An analytical, data-driven approach: you synthesize complex information into clear recommendations for senior stakeholders

• Strong cross-functional collaboration skills, with a bias toward ownership and follow-through

• Comfort using AI tools to work faster and serve customers better

Extra Credit

• Experience in recruiting, talent acquisition, or HR technology, with fluency in how TA teams operate and measure success

• Experience in a high-growth SaaS company

• Familiarity with CS platforms such as Vitally or Gainsight, and with Salesforce

Perks

Handshake delivers benefits that help you feel supported—and thrive at work and in life.

The below benefits are for full-time US employees.

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
• Growth: Learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.