Enterprise Customer Success Manager

Handshake; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity in a fast-growing company

401(k) match

Paid parental leave

Fertility benefits

Mental health support

Wellness stipend

Learning stipend

Remote & Office: SF office perks

Job summary

Handshake is seeking an Enterprise Customer Success Manager to partner with employer partners, ensuring hiring goals are met and adoption across recruiting teams. This remote-friendly role requires the ability to build relationships with senior stakeholders and deliver expert consultation on early talent workflows.

Ideal candidates have 4–6 years in CS, strategic consulting, or account management within a B2B SaaS/AI context, and can translate business needs into Handshake solutions.

Qualifications

• 4–6 years in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS/AI/tech company
• Develop relationships with senior stakeholders and understand each customer’s business goals
• Provide expert consultation and training on early talent, Handshake workflows and best practices

Responsibilities

• Partner with Enterprise employer customers to achieve hiring goals and drive adoption of Handshake
• Be a strategic partner and long-term point of contact for employer partners
• Set up key workflows and processes based on employer needs; manage projects and relationships

Skills

Customer Success

Strategic Consulting

Account Management

Relationship Building

Data-driven decisions

Job description

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

• Build a massive, fast-growing business with billions in revenue

About the Role

Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employersʼ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Please note: This role is remote-friendly, but candidates within commuting distance of our SF or NYC office are expected to be onsite 3 days a week. Must be willing to travel as needed for customer engagements.

Desired Capabilities

• Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company

• Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs

• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows

• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions

• Leverage data to inform decision-making and refine early talent recruiting ROI strategies

• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

Extra Credit

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers

• Has a high degree of collaborative spirit

• Has a high degree of technical aptitude

• Provides process improvement solutions to create team efficiencies

Perks

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

Growth: $2,000 learning stipend, ongoing development

Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO, 15 holidays + 2 flex days

Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.