Enterprise Customer Success Manager (Fully Remote)

Handshake; United States; Remote; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Equity

401(k) match

Medical/Dental/Vision

Mental health support

Wellness stipend

Flexible PTO

Holidays

2 flex days

Learning stipend

Zusammenfassung

Handshake is seeking a highly motivated Enterprise Customer Success professional to partner with employer clients and help them meet hiring goals. You will build relationships with senior stakeholders, drive product adoption, and translate business needs into actionable success plans.

In this role, you will work cross-functionally with Sales, Success, Product, and other teams to deliver measurable ROI and scalable solutions. Equity and wellness benefits are included.

Qualifikationen

• 4–6 years of experience in Customer Success, Strategic Consulting, or Account Management in a high-growth B2B SaaS or AI company.
• Experience facilitating meetings and delivering product training.
• Strong collaboration with external partners and cross-functional teams.

Aufgaben

• Develop and nurture relationships with senior stakeholders to ensure hiring goals are met.
• Drive adoption and demonstrate product ROI through data-informed strategies.
• Translate customer needs into actionable solutions and provide process improvements.

Kenntnisse

Customer Success

Strategic Consulting

Account Management

B2B SaaS

Jobbeschreibung

• Report to the Senior Manager of Enterprise Customer Success and serve as a strategic long-term partner for employer partners.
• Understand each customer's business goals and provide expert consultation on early talent and Handshake best practices.
• Work cross-functionally with Sales, Success, Product, and other teams to deliver value.

What You'll Do:

• Develop and nurture relationships with senior stakeholders to ensure hiring goals are met.
• Drive adoption and demonstrate product ROI through data-informed strategies.
• Translate customer needs into actionable solutions and provide process improvements.

Who You Are:

• Have 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management at a high-growth B2B SaaS or AI company.
• Comfortable facilitating meetings, delivering product training, and collaborating with external partners.
• Possess high technical aptitude and a collaborative spirit to create team efficiencies.
• Equity in a fast-growing company and 401(k) match for financial wellness.
• Comprehensive medical, dental, vision, mental health support, and a $500 wellness stipend.
• Flexible PTO, 15 holidays, 2 flex days, and a $2,000 learning stipend for growth.

Handshake

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions to create equitable career paths. The company has grown to a ~$1B run rate, pays ~$60M monthly to over 30K individuals, and partners with frontier AI labs to push data boundaries.