Remote: Strategic Customer Success Leader, Cloud & SaaS Growth

Axway; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement plans

Paid time off

Flexible work

Career development

Competitive pay

Global culture perks

Zusammenfassung

Axway in the United States is seeking a Senior/Principal Customer Success Manager to lead customer success within our managed cloud and SaaS business in the Americas. You will drive adoption, expansion, and engagement across the full customer journey to help clients achieve business outcomes and realize revenue growth.

You will own strategic relationships, coordinate with sales, product, engineering, and services, monitor KPIs and NPS, lead business reviews, and develop account plans.

Qualifikationen

• Seven+ years in customer success/engagement management.
• Five+ years in tech software and cloud (SaaS).
• Experience with MS Office/Teams, Salesforce, ServiceNow, Jira, Confluence, Power BI.
• University degree; ITIL Foundations preferred.

Aufgaben

• Own assigned customer relationships and expand Axway footprint.
• Grow ARR by upsell, minimize churn and down-sell risks.
• Identify adjacent upsell/cross-sell opportunities with customers.
• Lead customer business reviews and co-innovate with Axway teams.
• Monitor KPIs like net revenue retention and deliver reports.

Kenntnisse

Excellent communication

Executive engagement

Organizational skills

Problem-solving

Client-first mentality

Ausbildung

University degree

ITIL Foundations (preferred)

Tools

MS Office/Teams

SalesForce

ServiceNow

Jira

Confluence

Power BI

Jobbeschreibung

Axway in the United States is seeking a Senior/Principal Customer Success Manager to lead customer success within our managed cloud and SaaS business in the Americas. You will drive adoption, expansion, and engagement across the full customer journey to help clients achieve business outcomes and realize revenue growth.

You will own strategic relationships, coordinate with sales, product, engineering, and services, monitor KPIs and NPS, lead business reviews, and develop account plans.