Strategic Enterprise Customer Success Lead — Remote

Axiom Cloud; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Paid Time Off policy (no specified limits)

Paid Parental Leave

2 weeks of company-wide time off

Job summary

Axiom Cloud is looking for a Customer Success Manager to enhance relationships and maximize customer satisfaction across key accounts. The ideal candidate will have over 3 years of experience in customer-facing roles and a robust understanding of enterprise account management. The role focuses on defining customer success strategies and ensuring that clients derive the utmost value from Axiom's innovative solutions. This position offers the flexibility of fully remote work and a competitive compensation package.

Qualifications

• 3+ years of professional experience in Account Management, Project Management and/or Customer Success.
• 3+ years of experience in customer-facing roles with enterprise customers.
• Organized, detail-oriented, and results-driven with a track record of achieving Customer Success KPIs for enterprise SaaS companies.

Responsibilities

• Define Axiom's customer success strategy and playbook.
• Build relationships with key stakeholders across multiple levels.
• Act as the primary contact for assigned accounts.
• Lead onboarding process for new customers.
• Monitor customer health and satisfaction.

Skills

Customer-centric mindset

Presentation skills

Data analysis

Problem-solving skills

Education

Bachelor’s degree (technical, engineering, or business focus)

Tools

CRM (e.g., HubSpot)

Job description

Axiom Cloud is looking for a Customer Success Manager to enhance relationships and maximize customer satisfaction across key accounts. The ideal candidate will have over 3 years of experience in customer-facing roles and a robust understanding of enterprise account management. The role focuses on defining customer success strategies and ensuring that clients derive the utmost value from Axiom's innovative solutions. This position offers the flexibility of fully remote work and a competitive compensation package.