Strategic Enterprise Customer Success Engineer

Momentic; San Francisco (CA); Presencial; USD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance.

401(k) plan

Unlimited PTO and sick days, plus U.S.

Daily lunch and a fully stocked office

Commuter benefits

Team offsites and events

Descripción de la vacante

Momentic is hiring a Customer Success Engineer to own strategic relationships, drive customer success, and ensure renewal readiness for enterprise and selected mid-touch customers. You will partner with engineering, sales, and product teams to translate adoption into measurable value.

You’ll manage executive sponsor relationships, build adoption plans, and lead cross-functional efforts to resolve blockers. The role requires CS tooling and analytics experience, with a preference for those based

Formación

• Own strategic accounts for a technical product.
• Engineering background or CS degree with hands-on coding.
• Experience with developer-tools customers is preferred.
• Strategic and numbers-oriented; able to create a business case and account plan.
• Able to lead cross-functional work without formal authority.
• Based in San Francisco or willing to relocate and work from the office five days a week.

Responsabilidades

• Own our most strategic customer relationships. Build trust with executive sponsors and leaders, align stakeholders across teams.
• Turn adoption into measurable value; create success plans with clear goals and owners; lead quarterly business reviews.
• Lead technical adoption and customer projects; translate needs into requirements and execution plans; coordinate with engineering and solutions teams.
• Own renewal readiness and manage renewal risk; address changes in usage, sponsorship, or value with proactive plans.
• Build tools and dashboards; use AI to automate reporting and identify where to act; scale workflows for smaller accounts.

Conocimientos

Strategic account management

Engineering background

Coding experience

Executive stakeholder engagement

Data-driven / analytics

Educación

Computer Science degree

Herramientas

Developer tools experience

CI/CD concepts

Descripción del empleo

Momentic is hiring a Customer Success Engineer to own strategic relationships, drive customer success, and ensure renewal readiness for enterprise and selected mid-touch customers. You will partner with engineering, sales, and product teams to translate adoption into measurable value.

You’ll manage executive sponsor relationships, build adoption plans, and lead cross-functional efforts to resolve blockers. The role requires CS tooling and analytics experience, with a preference for those based