Strategic Enterprise Customer Success Manager

Appdome, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Appdome in San Francisco seeks a Customer Success Manager for US West/East. You will partner with Sales to drive renewals, expansions and high customer satisfaction across enterprise accounts.

The role requires building executive relationships, managing complex tech deployments, and guiding clients through security-focused adoption of our no-code platform. Ideal candidates have quota carrying experience, SaaS and security domain knowledge, plus strong analytics and pipeline management skills.

Qualifications

• 5+ years in quota carrying customer management in a high-tech environment.
• Bachelor’s degree in a related field.
• Ability to summarize complex issues with business alignment.
• Understanding of Customer Success, SaaS and Information Security preferred.
• Strong analytical, follow-up, communication and presentation skills.
• Self-learner with curiosity; multitasking in fast-paced environments.
• Experience in start-up and large company settings.
• Completed sales training with pipeline management methodology.

Responsibilities

• Build relationships with customers from teams to executives.
• Engage regularly to understand objectives, decisions and budgets.
• Collaborate with the Customer Organization and related teams to deliver value.
• Identify expansion opportunities; build a pipeline for growth.
• Advocate for customers and resolve issues to maintain satisfaction.
• Become a subject matter expert and introduce new products.
• Drive pipeline creation and close expansions each quarter.
• Manage renewals and maintain low churn.
• Travel to meet customers and attend conferences.
• Collect feedback, including NPS insights, reviews and references.

Skills

Quota carrying

Customer relationship

SaaS

Information Security

Analytical skills

Communication

Presentation skills

Pipeline management

Start-up experience

Education

Bachelor’s degree in a related field

Job description

Appdome in San Francisco seeks a Customer Success Manager for US West/East. You will partner with Sales to drive renewals, expansions and high customer satisfaction across enterprise accounts.

The role requires building executive relationships, managing complex tech deployments, and guiding clients through security-focused adoption of our no-code platform. Ideal candidates have quota carrying experience, SaaS and security domain knowledge, plus strong analytics and pipeline management skills.