Strategic Enterprise Success Lead

Appian Corporation; McLean (VA); On-site; MXN 1,325,000 - 2,300,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid parental leave

Medical, dental, and vision insurance

Life保险 (Life insurance)

Disability insurance

Wellness programs

Tuition reimbursement

Job summary

Appian is seeking a Customer Success Manager to act as a trusted advisor to elite organizations, guiding them through complex automated ecosystems powered by our AI-driven platform.

You will shape executive relationships, drive platform adoption, and mitigate risks to deliver consistent business value across enterprise accounts. The role requires deep SaaS/PaaS experience and a willingness to travel about 25% annually.

Qualifications

• Bachelor’s degree from an accredited institution (Equivalent experience is not accepted).
• 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Proven ability to act as a trusted advisor, guide technical teams, and drive measurable business value for enterprise customers.
• Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
• Strong operational organization, project management skills, and experience with Agile software development practices.
• Willingness to travel an average of 25% annually to engage in-person with strategic customers.

Responsibilities

• Govern Account Strategy: Uncover and shape each customer’s business goals, translating them into prioritized, actionable roadmap plans and driving executive execution.
• Drive Platform Adoption: Lead customer adoption initiatives by empowering clients to become entirely self-sufficient in building, managing, and scaling Appian applications.
• Mitigate Portfolio Risk: Monitor overall account health, proactively addressing business, program, implementation, and technical risks to remove barriers to long-term growth.
• Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear, data-backed business value cases for additional software investment.
• Advise Executive Leadership: Communicate confidently across technical engineering teams, business stakeholders, and C-level executives to align technology with corporate strategy.
• Architect Process Improvement: Recommend sophisticated process improvements and technology solutions, including Artificial Intelligence (AI), to drive immense organizational efficiency.

Skills

Executive advisory

Enterprise strategy

Agile governance

Travel readiness

Technical aptitude

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

ServiceNow

Job description

Appian is seeking a Customer Success Manager to act as a trusted advisor to elite organizations, guiding them through complex automated ecosystems powered by our AI-driven platform.

You will shape executive relationships, drive platform adoption, and mitigate risks to deliver consistent business value across enterprise accounts. The role requires deep SaaS/PaaS experience and a willingness to travel about 25% annually.