Strategic Enterprise Customer Success Manager

Miter; San Francisco (CA); Hybride; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical insurance

401(k) retirement plan

Flexible PTO

Parental leave

Education allowance

Office perks and off-sites

Résumé du poste

Miter is seeking a Strategic Customer Success Manager to own large, post‑launch relationships in the construction software space. You’ll manage a $2–$3M ARR book, drive platform adoption across payroll, HR and finance, and partner with Sales to expand revenue.

You’ll build executive relationships, develop strategic plans, and guide cross‑functional teams to successful outcomes. This role offers hybrid work with offices in San Francisco and New York and strong benefits.

Qualifications

• 6+ years in customer success, account management, or a fast‑growing services/ops role — ideally owning enterprise or strategic accounts.
• Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota.
• Experience building relationships with and presenting to C‑suite and senior executive stakeholders.
• Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products.
• Strong account‑planning and project‑management skills; able to manage multi‑month initiatives and drive them to completion.
• Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion.
• Ability to understand integrations, APIs, and technical documentation well enough to unblock customers.
• Consistently handle escalated account situations and drive them to resolution while keeping internal executives and client stakeholders aligned.
• HCM, ERP, and/or construction industry exposure (a plus).

Responsabilités

• Own a portfolio of strategic accounts (~$2–$3M ARR) and carry the number for GRR and NRR.
• Drive deep adoption of the Miter platform across payroll, HR, and finance workflows.
• Identify and advance CS qualified leads (CSQLs) for upsell and cross-sell with Sales.
• Establish trusted‑advisor relationships with executives; conduct business reviews.
• Build and maintain account plans with milestones, success metrics, and risk registers.
• Escalation management; coordinate cross‑functional response and drive resolutions.
• Push renewals and expansions to completion with minimal oversight.
• Collaborate with Launch, Sales, Solutions Eng, Support, Product, and Eng.
• Contribute to playbooks and process improvements as we scale the Strategic CS motion.

Connaissances

Enterprise accounts

C-suite relations

Data analysis

HCM/ERP

Project management

Cross-functional collaboration

Executive stakeholder mgmt

Outils

Excel

APIs

CRM

Description du poste

Miter is seeking a Strategic Customer Success Manager to own large, post‑launch relationships in the construction software space. You’ll manage a $2–$3M ARR book, drive platform adoption across payroll, HR and finance, and partner with Sales to expand revenue.

You’ll build executive relationships, develop strategic plans, and guide cross‑functional teams to successful outcomes. This role offers hybrid work with offices in San Francisco and New York and strong benefits.