Strategic Enterprise Customer Success Manager

Servicenow; San Diego (CA); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an experienced account-focused professional in San Diego to partner with initial customers, drive measurable product value, and secure executive sponsorship for ongoing business value. You will work cross-functionally to translate customer needs into new solutions and help guide adoption strategies across large enterprise deployments.

The role emphasizes relationship-building, strategic communication, and a proactive, learning mindset, with a willingness to travel up to 25%

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, setting goals, creating opportunities, and building business cases.
• Experience supporting deployments with large enterprise customers.
• Process-focused with strong problem-solving ability and a drive for smarter ways to achieve goals.
• Ability to build internal and external relationships, including with senior leaders.
• Diplomacy, tact, and staying poised under pressure.
• Willingness to learn and grow, with a Bachelor’s degree.
• Willingness to travel 10-25% of the time.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure full business value.
• Cross-functionally translate business needs and product requirements into new solutions for customers.
• Evolve and iterate on the customer onboarding strategy.
• Collaborate with internal teams and customers to drive adoption, engagement and growth.
• Help customers identify, quantify, and achieve transformational goals with Moveworks.
• Adapt to product changes and communicate them strategically to stakeholders.
• Act as the voice of the customer and share the product roadmap.

Skills

Account management

Technical solutions

Enterprise deployments

Process improvement

Executive relationships

Diplomacy

Learning mindset

Education

Bachelor’s degree

Job description

ServiceNow is seeking an experienced account-focused professional in San Diego to partner with initial customers, drive measurable product value, and secure executive sponsorship for ongoing business value. You will work cross-functionally to translate customer needs into new solutions and help guide adoption strategies across large enterprise deployments.

The role emphasizes relationship-building, strategic communication, and a proactive, learning mindset, with a willingness to travel up to 25%