Strategic Enterprise SaaS Customer Success Manager

Servicenow; Santa Clara (CA); Hybrid; USD 100,000 - 164,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Santa Clara, CA is seeking a Customer Success Advocate to oversee a portfolio of customers and help them realize business outcomes through prescriptive guidance and best practices.

You will partner with initial customers to drive product value, develop trusted advisor relationships with executive sponsors, and collaborate cross-functionally to translate business needs into new solutions while evolving onboarding and driving adoption.

Qualifications

• 2+ years of account management, implementation, or sales in software/SaaS.
• Experience explaining technical solutions and building business cases.
• Experience supporting deployments with large enterprise customers.
• Diplomatic, tactful, and poised under pressure.
• Ability to build internal and external relationships including executives.
• Bachelor's degree completed.
• Willing to travel 10-25% of the time.

Responsibilities

• Oversee a portfolio of customers to help them achieve business outcomes and adoption.
• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors.
• Collaborate cross-functionally to translate business needs into new solutions.
• Evolve onboarding strategy and drive adoption, engagement and growth.
• Gather customer feedback and inform the product roadmap.

Skills

Account management

SaaS

Solution explaining

Executive relationships

Problem solving

Travel readiness

Education

Bachelor's degree

Job description

ServiceNow in Santa Clara, CA is seeking a Customer Success Advocate to oversee a portfolio of customers and help them realize business outcomes through prescriptive guidance and best practices.

You will partner with initial customers to drive product value, develop trusted advisor relationships with executive sponsors, and collaborate cross-functionally to translate business needs into new solutions while evolving onboarding and driving adoption.