Enterprise Success Partner

Servicenow; Washington (District of Columbia); On-site; USD 113,000 - 177,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a customer-focused professional to drive value for our initial customers and translate their needs into scalable software solutions. You will develop trusted advisor relationships with executive sponsors and work cross-functionally to deliver impactful outcomes across deployments, onboarding, adoption, and growth.

You will collaborate with Moveworks and our ecosystem to quantify transformational goals, communicate product constraints, and align stakeholders to drive strong

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability and a drive to find smarter, better ways.
• Experience building strong internal and external relationships, including with senior-level executives.
• Diplomatic, tactful, and poised under pressure.
• Voracious appetite to learn and grow.
• Bachelor’s degree completed.
• Willingness to travel 10-25% of the time.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure business value.
• Collaborate cross-functionally to translate business needs into new solutions.
• Evolve and iterate on the customer onboarding strategy.
• Work with internal teams and customers to drive adoption, engagement, and growth.
• Help customers identify and quantify transformational goals with Moveworks.
• Adapt to product changes and communicate implications to stakeholders.
• Act as the voice of the customer and share the product roadmap.

Skills

Account management

Sales experience

Executive relationships

Communication

Problem solving

Willing to travel

Education

Bachelor's degree

Job description

ServiceNow is seeking a customer-focused professional to drive value for our initial customers and translate their needs into scalable software solutions. You will develop trusted advisor relationships with executive sponsors and work cross-functionally to deliver impactful outcomes across deployments, onboarding, adoption, and growth.

You will collaborate with Moveworks and our ecosystem to quantify transformational goals, communicate product constraints, and align stakeholders to drive strong