Strategic Enterprise Customer Success Manager

Alloy.ai; Denver (CO); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Alloy.ai is seeking an Engagement Manager for the Client Solutions team in Denver. You will lead strategic engagements with large customers, translating needs into objectives and driving measurable business value.

You’ll work closely with cross-functional teams to ensure successful implementation, adoption, and ROI. You’ll thrive in a fast-paced, analytical environment, building deep relationships with senior stakeholders and influencing product direction through customer insights.

Qualifications

• 4+ years of experience in SaaS customer success or related analytical roles.
• Strong analytical problem-solving skills with ability to translate data into business value.
• Demonstrated senior selling and stakeholder-management skills.
• Solid project management capabilities with a track record of delivering outcomes.

Responsibilities

• Lead, manage and grow Alloy’s strategic customers, engaging VP to C-level stakeholders to define objectives and ROI.
• Serve as primary contact from kickoff through renewal, building long-term partnerships.
• Collaborate with customers to create durable relationships and drive value.
• Support customers through implementation, training and ongoing adoption with cross-functional teams.
• Surface expansion opportunities with existing customers through consultative selling and value discovery.
• Coach and mentor other Customer Success Managers to scale impact.

Skills

SaaS Customer Success

Analytical Thinking

Relationship Building

Project Management

Executive Communication

Education

Bachelor's degree in a quantitative field

Tools

Salesforce

Excel

Job description

Alloy.ai is seeking an Engagement Manager for the Client Solutions team in Denver. You will lead strategic engagements with large customers, translating needs into objectives and driving measurable business value.

You’ll work closely with cross-functional teams to ensure successful implementation, adoption, and ROI. You’ll thrive in a fast-paced, analytical environment, building deep relationships with senior stakeholders and influencing product direction through customer insights.