Strategic Enterprise Customer Success Lead

Alloy.ai; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Alloy.ai is seeking an Engagement Manager for our Client Solutions team to lead strategic customer engagements and deliver measurable business value. You will act as the face of Alloy.ai for key customers, translate their needs into objectives, and drive successful outcomes across onboarding, adoption, and renewal.

You will work with cross-functional teams, analyzing data to uncover insights and ROI, and build lasting partnerships with senior executives.

Qualifications

• Strong analytical problem-solving skills with ability to translate data into business value.
• Proven ability to manage senior stakeholders and multiple strategic engagements.
• Excellent project management and organizational skills with a track record of delivering ROI.

Responsibilities

• Lead strategic customer engagements for large corporations from kickoff to renewal.
• Serve as primary point of contact for assigned customers and drive successful outcomes.
• Collaborate with customers to establish objectives and translate into actionable plans.

Skills

Analytical problem-solving

Senior stakeholder management

Project management

Sales & account management

Strategic thinking

Education

Bachelor's degree in a quantitative field

Job description

Alloy.ai is seeking an Engagement Manager for our Client Solutions team to lead strategic customer engagements and deliver measurable business value. You will act as the face of Alloy.ai for key customers, translate their needs into objectives, and drive successful outcomes across onboarding, adoption, and renewal.

You will work with cross-functional teams, analyzing data to uncover insights and ROI, and build lasting partnerships with senior executives.