Strategic AI Client Success Manager

Expedient; Cleveland, Pittsburgh, Denver, Phoenix (OH, Allegheny County, CO, AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Three weeks paid time off

Birthday off

401(k) match

Hybrid work model

Parking

Job summary

Expedient is seeking a ClientSuccess Manager to own the post-sales lifecycle for assigned accounts, guiding onboarding, adoption, optimization, renewal, and expansion of the AI platform. You will collaborate with Sales, Solutions Architects, Product, and Support to deliver measurable business outcomes and ROI narratives for executive sponsors.

The role is hybrid, requiring proximity to Expedient’s eligible officelocations and a strong emphasis on strategic relationship management, data-driven

Qualifications

• 5+ years inClientSuccess, Account Management, Consulting, or SaaS.
• 2+ years supporting enterprise software or AI/ML platforms.
• Experience managing $2M–$5M ARR book of business.
• Proven retention and expansion success.
• Executive communication.
• Commercial negotiation awareness.
• AI/ML platform fluency.
• Business process optimization.
• Data analysis and storytelling.
• CRM proficiency (Salesforce).

Responsibilities

• Lead client onboarding and implementation coordination.
• Define success plans tied to measurable business outcomes.
• Drive user adoption and workflow integration.
• Ensure time-to-value targets are achieved.
• Conduct Strategic Business Reviews (SBRs).
• Develop trusted advisor relationships with executive stakeholders.
• Align AI platform capabilities to client KPIs.
• Identify expansion opportunities with Sales partners.
• Monitor client health indicators and churn risk.
• Own renewal readiness and forecasting.

Skills

Executive communication

Negotiation

AI/ML fluency

Data storytelling

Account management

Change management

Business analytics

Tools

Salesforce

Job description

Expedient is seeking a ClientSuccess Manager to own the post-sales lifecycle for assigned accounts, guiding onboarding, adoption, optimization, renewal, and expansion of the AI platform. You will collaborate with Sales, Solutions Architects, Product, and Support to deliver measurable business outcomes and ROI narratives for executive sponsors.

The role is hybrid, requiring proximity to Expedient’s eligible officelocations and a strong emphasis on strategic relationship management, data-driven