Senior Technical Success Architect

Alloy; New York (NY); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Unlimited PTO

Stock options

Health plans with HSA

401k match

Parental leave

Home office stipend

Learning stipend

Well-being benefits

Hybrid work in NYC

Job summary

Alloy is seeking a Technical Success Manager who will act as a trusted technical advisor for named strategic accounts, owning the technical success strategy from onboarding through expansion. You will guide architecture decisions, drive platform health, and align on journey milestones with customers.

This role emphasizes strategy, engineering leadership, and cross-functional collaboration to scale client success and platform adoption across complex fintech deployments.

Qualifications

• 3+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
• Proven track record of independently managing enterprise or strategic accounts.
• Strong technical skills across REST APIs and system integrations, SQL (PostgreSQL preferred), backend languages (Node.js preferred), and web development fundamentals (JavaScript, HTML/CSS, React).
• Experience scoping complex solutions, guiding migrations, and driving platform adoption.
• Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
• Demonstrated ability to define and scale best practices across multiple accounts.
• Experience mentoring peers or junior team members.
• Background in financial services, fraud, or compliance is a plus.

Responsibilities

• Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity to deliver on client’s business objectives.
• Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact.
• Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through TARs, QBRs, and executive-facing technical narratives.
• Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps.
• Scoping and advising on client requests, translating requirements into clear technical designs and execution plans.
• Proactively identifying technical risks and driving mitigation plans before issues become blockers.
• Maintaining accurate technical documentation, including architecture, integration status, key decisions, and feature adoption.

Job description

Alloy is seeking a Technical Success Manager who will act as a trusted technical advisor for named strategic accounts, owning the technical success strategy from onboarding through expansion. You will guide architecture decisions, drive platform health, and align on journey milestones with customers.

This role emphasizes strategy, engineering leadership, and cross-functional collaboration to scale client success and platform adoption across complex fintech deployments.