Engagement Manager, Strategic Client Solutions (Hybrid)

Alloy.ai; Denver (CO); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Alloy.ai is seeking an Engagement Manager for its Client Solutions team in a hybrid role based in Denver, CO. You will lead strategic customer engagements, translate client needs into objectives, and drive measurable business value through analytics and cross-functional collaboration.

You’ll work with senior stakeholders across large retailers to ensure successful implementations, adoption of insights, and renewal of partnerships, while shaping product strategy with customer feedback.

Qualifications

• 4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
• Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.
• Ownership mindset with drive, initiative, energy and a sense of urgency.
• Able to thrive in a small team with a dynamic work environment; switch from strategy to execution.

Responsibilities

• Lead, manage and grow Alloy’s strategic customers, working with VP to C-level stakeholders to deliver strategic objectives and ROI.
• Act as the primary point of contact for assigned customers from kickoff through renewal.
• Collaborate with customers to build long-lasting business partnerships and ensure alignment with objectives.
• Support customers through implementation, training and onboarding with cross-functional Alloy.ai teams.
• Deliver valuable short-term objectives and keep projects on track.
• Monitor activity and meet with stakeholders regularly to drive understanding and business growth.
• Surface expansion opportunities with existing customers in partnership with Sales and the Executive team.
• Coach and mentor other Customer Success Managers on the team.

Skills

SaaS customer success

Analytical problem solving

Executive relationship building

Project management

Job description

Alloy.ai is seeking an Engagement Manager for its Client Solutions team in a hybrid role based in Denver, CO. You will lead strategic customer engagements, translate client needs into objectives, and drive measurable business value through analytics and cross-functional collaboration.

You’ll work with senior stakeholders across large retailers to ensure successful implementations, adoption of insights, and renewal of partnerships, while shaping product strategy with customer feedback.