Senior Networking Customer Success for Enterprise Adoption

Cisco; San Jose (CA); On-site; USD 140,000 - 191,000; Full time

Job summary

Cisco is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. You will blend deep networking expertise, AI-driven insights, and deployment knowledge to help customers adopt software faster, reduce risk, and realize value.

We create Technical Adoption Plans (TAPs) that connect customer goals to action, and you will coordinate onboarding, executive briefings, and adoption reviews across Cisco teams to move customers

Qualifications

• Bachelor's degree with 8+ years of related experience or equivalent.
• Deep networking expertise across Cisco solutions (Catalyst Center/WAN/Spaces/SDA/SD-Routing).
• Advanced networking certifications such as CCNP or CCIE.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI-driven insights, and deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews.
• Collaborate with Cisco teams to coordinate adoption efforts and improve customer outcomes.
• Communicate complex technical concepts to executives, technical teams, and stakeholders.
• Bring customer feedback into Cisco's product teams to prioritize improvements and adoption experiences.
• Stay current on Cisco technologies, AI advancements, and industry trends.

Skills

Catalyst Center

Catalyst WAN

Spaces

SDA

SD-Routing

CCNP

CCIE

Education

Bachelor's degree

Master's degree

PhD

Equivalent relevant work experience

Job description

Cisco is seeking a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. You will blend deep networking expertise, AI-driven insights, and deployment knowledge to help customers adopt software faster, reduce risk, and realize value.

We create Technical Adoption Plans (TAPs) that connect customer goals to action, and you will coordinate onboarding, executive briefings, and adoption reviews across Cisco teams to move customers