Senior Networking Adoption & Customer Success Lead

Cisco Systems, Inc.; North Carolina; Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Annual bonuses

Medical, dental & vision insurance

401(k) with company match

Job summary

Cisco Systems, Inc. is seeking a Senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex enterprise deployments.

You will combine deep networking expertise, AI-driven insights, and customer deployment knowledge to help customers adopt software faster, reduce risk, and realize value. You will create and evolve Technical Adoption Plans (TAPs), partner with cross-functional teams, and guide onboarding, adoption reviews, and renewal support.

Qualifications

• Bachelor’s degree with 8+ years of related experience, or Master’s with 6+ years, or PhD with 3+ years, or equivalent experience.
• Deep networking knowledge including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing.
• Advanced networking certifications such as CCNP, CCIE, or equivalent expected.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals and renewal priorities.
• Use telemetry, AI-driven insights, and deployment knowledge to identify risks and guide actions.
• Facilitate onboarding, architecture workshops, executive briefings, and adoption reviews.
• Coordinate adoption efforts with Customer Experience, Sales, Partners, and Product teams.
• Communicate complex technical concepts to executives and cross-functional teams clearly.
• Incorporate customer feedback into Cisco’s product teams to prioritize improvements.
• Stay current on Cisco technologies, AI trends, and industry developments.

Skills

Networking expertise

Certifications CCNP/CCIE

Education

Bachelor’s degree or higher with 8+ years related experience

Job description

Cisco Systems, Inc. is seeking a Senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex enterprise deployments.

You will combine deep networking expertise, AI-driven insights, and customer deployment knowledge to help customers adopt software faster, reduce risk, and realize value. You will create and evolve Technical Adoption Plans (TAPs), partner with cross-functional teams, and guide onboarding, adoption reviews, and renewal support.