Strategic Enterprise Customer Success Manager

4over; Huber Heights (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Plan

Paid Holidays

Job summary

The Customer Success Manager at 4over is responsible for managing and developing relationships within high-value, Enterprise-level accounts, ensuring day-to-day satisfaction, order management, and issue resolution.

You will collaborate with KAM/RAM, identify revenue opportunities, support onboarding and training, monitor health metrics, and help drive cross-sell initiatives, delivering measurable value to clients and the company.

Qualifications

• Manage client relations and ensure customer satisfaction.
• Identify cross-sell and revenue growth opportunities.
• Coordinate with KAM/RAM and sales teams to drive account strategy.
• Monitor account health and resolve customer issues promptly.
• Onboard and train customers as needs dictate.

Responsibilities

• Maintain strong relationships with enterprise accounts.
• Collaborate with internal teams to meet customer needs.
• Systematically identify risks and opportunities within accounts.
• Prepare and participate in quarterly account reviews.

Skills

Client relations

Cross-sell

Account management

Communication

Education

High school diploma

College degree preferred

Job description

The Customer Success Manager at 4over is responsible for managing and developing relationships within high-value, Enterprise-level accounts, ensuring day-to-day satisfaction, order management, and issue resolution.

You will collaborate with KAM/RAM, identify revenue opportunities, support onboarding and training, monitor health metrics, and help drive cross-sell initiatives, delivering measurable value to clients and the company.