Enterprise Customer Success & Growth Manager

4over; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Holidays and PTO

Job summary

4over is seeking a Customer Success Manager to manage enterprise accounts, ensure day-to-day customer satisfaction, and drive revenue opportunities. You will collaborate with Key Account Managers and Regional Account Managers to execute account strategy and resolve issues.

The role emphasizes proactive communication, onboarding coordination, and cross-functional collaboration across Sales, Product, and Marketing to nurture long-term client partnerships.

Qualifications

• Strong client relationship management skills.
• Ability to identify cross-sell and revenue growth opportunities.
• Experience with enterprise accounts preferred.

Responsibilities

• Manage client relations and ensure customer satisfaction.
• Identify customer needs and revenue opportunities.
• Coordinate with KAM/RAM on account strategy and execution.
• Monitor customer health, risk, and revenue growth monthly.
• Lead onboarding and training with Sales input.

Skills

Customer relations

Cross-sell upsell

Account management

Communication skills

Education

High school diploma

College degree preferred

Tools

CRM software

Job description

4over is seeking a Customer Success Manager to manage enterprise accounts, ensure day-to-day customer satisfaction, and drive revenue opportunities. You will collaborate with Key Account Managers and Regional Account Managers to execute account strategy and resolve issues.

The role emphasizes proactive communication, onboarding coordination, and cross-functional collaboration across Sales, Product, and Marketing to nurture long-term client partnerships.