Strategic Enterprise Customer Success Lead - Remote (PST/MST)

Jobicy; United States; Remote; USD 190,000 - 220,000; Full time

Job summary

Tines is seeking a Lead Customer Success Manager in the United States. You will own post-sales strategy, retention, and value realization across enterprise accounts, serving as a trusted advisor with tight collaboration with Sales to drive growth.

You will align technical deployments with executive business goals, ensuring customers realize maximum value and expand their footprint with Tines, while operating with high autonomy.

Qualifications

• 10+ years in Enterprise Customer Success or related roles.
• Proven ability with upsells, expansions and renewals.
• Experience translating technical work to business value.
• Autonomous; takes ownership in fast-paced environments.
• Able to engage with C-level executives.

Responsibilities

• Own strategic account value and retention across enterprise portfolio.
• Partner with Sales to identify expansion opportunities.
• Coordinate with Forward-Deployed Engineers and product leads.
• Build scalable CS playbooks and executive engagement standards.
• Develop relationships with C-suite sponsors to align with initiatives.
• Lead executive reviews demonstrating ROI and growth.

Skills

Enterprise CS leadership

Executive presence

Communication skills

Job description

Tines is seeking a Lead Customer Success Manager in the United States. You will own post-sales strategy, retention, and value realization across enterprise accounts, serving as a trusted advisor with tight collaboration with Sales to drive growth.

You will align technical deployments with executive business goals, ensuring customers realize maximum value and expand their footprint with Tines, while operating with high autonomy.