Remote Enterprise CS Leader: Strategic Growth & Retention

Bazeta; Northern (KY); Hybrid; USD 190,000 - 220,000; Full time

Job summary

Tines, a remote-friendly leader in security automation, seeks a Lead Customer Success Manager to own post-sales strategy for our top enterprise accounts. You will drive retention, value realization, and strong, cross-functional collaboration with Sales, FDEs, and product teams to align deployments with business goals.

This senior role emphasizes executive sponsorship, scalable CS playbooks, and measurable ROI through quarterly business reviews and risk mitigation.

Qualifications

• 10+ years in Enterprise Customer Success or related roles.
• Proven track record of renewals, upsells, and expansions in complex environments.
• Ability to translate technical delivery into business outcomes.
• Strong leadership with high autonomy and accountability.
• Excellent communication with C-suite stakeholders.

Responsibilities

• Own post-sales strategic relationship and retention for enterprise accounts.
• Collaborate with Sales to identify expansions and renewals.
• Coordinate with Forward-Deployed Engineers and product leads for delivery.
• Develop scalable CS playbooks and executive engagement standards.
• Lead executive business reviews to demonstrate ROI and value.

Skills

Post-Sales Experience

Enterprise CS

Sales Collaboration

Executive Communication

Autonomy

Tools

FDE collaboration

Solutions Architects

Job description

Tines, a remote-friendly leader in security automation, seeks a Lead Customer Success Manager to own post-sales strategy for our top enterprise accounts. You will drive retention, value realization, and strong, cross-functional collaboration with Sales, FDEs, and product teams to align deployments with business goals.

This senior role emphasizes executive sponsorship, scalable CS playbooks, and measurable ROI through quarterly business reviews and risk mitigation.