Strategic Enterprise Customer Success Lead

Enable; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Insurance

Retirement Plan

Bonus Plan

Equity Program

Career Growth

Training

Pets

Job summary

Enable seeks a Senior Strategic Customer Success Manager to drive strategic growth with Enable’s largest customers, including Flintfox. You will build multi-threaded executive relationships, lead global account strategy, and elevate customers into long-term strategic partnerships by delivering value through measurable business outcomes.

You will own the success strategy for your portfolio, championing account planning excellence, executive sponsorship, and cross-functional orchestration to

Qualifications

• 6+ years in SaaS with customer success background.
• Experience managing strategic and enterprise accounts.
• Proven success in strategic account planning delivering retention/expansion.
• Experience partnering with Revenue on renewals, upsell, and growth.

Responsibilities

• Lead global account strategy and executive sponsorship programs.
• Own and execute success strategy for a focused portfolio.
• Manage MEDDPICC qualification and Force Management in deals.
• Drive retention and expansion with cross-functional teams.
• Maintain renewal/expansion forecasts in success platforms.
• Develop Lighthouse customers into strategic advocates.
• Collaborate across Sales, Solutions, Product, Marketing.

Skills

C-suite relationships

Strategic account planning

Cross-functional collaboration

Client success leadership

Forecasting & analytics

Tools

Salesforce

Clari

Hook

Job description

Enable seeks a Senior Strategic Customer Success Manager to drive strategic growth with Enable’s largest customers, including Flintfox. You will build multi-threaded executive relationships, lead global account strategy, and elevate customers into long-term strategic partnerships by delivering value through measurable business outcomes.

You will own the success strategy for your portfolio, championing account planning excellence, executive sponsorship, and cross-functional orchestration to