Senior Strategic CSM - Global Enterprise SaaS Growth

Enable; United States; Remote; USD 150,000 - 210,000; Full time

Job description

This is a senior individual contributor role at a well-funded, high-growth SaaS company ($291M raised through Series D plus a 2025 acquisition). The scope — managing global enterprise accounts, C-suite relationships, and GRR/NRR quotas — places this firmly in the top tier of Customer Success career trajectories.

Compensation context: No salary is disclosed, but Senior Strategic CSMs managing enterprise SaaS portfolios in Canada typically earn CAD $130,000–$180,000 base, with OTE (including bonuses) potentially reaching CAD $200,000+. Enable's equity program and performance bonus are meaningful additions, particularly at this funding stage.

• MEDDPICC and Force Management — highly transferable enterprise sales/CS methodologies valued across the industry
• Multi-threaded C-suite relationship management across global accounts
• GRR/NRR ownership, a key metric for VP-level CS leadership roles
• Proficiency with Salesforce, Clari, and Hook — a modern CS tech stack

Green flags: Strong internal mobility program, genuine investment in training, an acquisition (Flintfox) expanding the product portfolio, and a clear focus on category leadership. These signal growth opportunities and promotion paths.

Watch points: The 25% travel expectation is non-negotiable, and "face to face as much as possible" language suggests this could creep higher. The role demands executive gravitas from day one — this is not an entry point into strategic CS but a destination role for experienced professionals.

Overall, a strong career move for a senior CSM looking to step into VP-track territory at a scaling SaaS company in the pricing/rebate niche.

Managing pricing and rebates shouldn't be a hassle. Enable 's intelligent platform is built for the speed of today's market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.

After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.

Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.

Job Summary

As a Senior Strategic Customer Success Manager, you will work with Enable's (including Flintfox) largest and most complex customers to drive strategic growth across complex enterprise environments. This role requires building multi-threaded executive relationships, leading global account strategy, and elevating customers into long-term strategic partnerships by delivering value through positive business outcomes.

You will own and execute the success strategy for your focused portfolio. You will champion strategic account planning excellence, joint executive sponsorship, thought leadership engagement, cross-functional orchestration, and a relentless focus on client success and value delivery.

This is a highly visible role, responsible for building trusted executive relationships, and developing Enable's largest customers into long-term strategic partners. You will work across Enable to help customers realize measurable value, strengthen retention, and identify opportunities for sustainable account growth.

Duties and Responsibilities

Global Account & Customer Success Leadership

• Serve as the Global Organizational Client Touch Point, owning executive alignment across regions and business units.
• Build deep, trusted relationships with C-level executives, stakeholders and economic buyers, and be trusted as your customers' strategic advisor to ensure retention and secure expansions.
• Establish and maintain joint executive sponsorship programs to elevate Enable from vendor to strategic partner.
• Develop champions and strengthen influence across the power structure within each account.
• Continuously learn and upskill yourself to become a rebate and pricing industry expert your customers can rely upon for best practices.

Strategic Account Planning & Command Center Execution

• Lead comprehensive, multi-threaded account plans incorporating champion mapping, whitespace analysis, opportunity strategy, and executive cadence.
• Maintain accurate customer records, renewal and expansion forecasts in customer success platforms including Hook, Salesforce, and Clari.
• Execute disciplined MEDDPICC qualification and Force Management methodology.
• Develop Lighthouse customers into strategic advocates that strengthen Enable's market and category position.
• Develop and execute account strategies that support product adoption, retention, renewal and expansion.
• Monitor and communicate measurable value realization and platform adoption to both external clients and internal stakeholders. Directly maintain and, where required, drive product adoption and value for post-implementation stage customers.

Retention & Expansion Growth

• Consistently exceed GRR and NRR quota through retention and expansion of existing clients.
• Partner with the Sales team to identify and convert Customer Success Qualified Leads (CSQLs) into expansion opportunities.
• Drive whitespace penetration and multi-entity expansion within global enterprises.
• Drive Customer Loyalty and Satisfaction by proactively seeking out advocacy opportunities and managing the NPS and CSAT metrics for your assigned customers.
• Identify expansion opportunities, upsell, and renewal by understanding customer needs and aligning them with our product roadmap.
• Identify at-risk accounts early and develop strategies to mitigate churn.

Global Cross-Functional Collaboration

• Foster collaboration across Sales, Solutions Consulting, Customer Success, Enterprise Services, Architects, COE, Product Management, and Marketing to gather feedback and advocate for client needs and strategic priorities.
• Mobilize executive sponsors, thought leaders, and cross-functional experts to bring the full value of Enable to Lighthouse customers.
• Deliver a white-glove customer experience through proactive, personalized engagement and seamless cross-functional coordination for high-value strategic customers.

Executive Presence & Strategic Influence

• Demonstrate strong executive presence in board-level and C-suite conversations.
• Articulate business value, ROI, risk mitigation, operational efficiency, and strategic agility.
• Lead executive exchanges grounded in trust, open communication, and mutual value creation.
• Position Enable as a strategic advisory partner.

Knowledge, Skills, and Abilities (KSAs)

• Strong organizational and stakeholder-management skills, with the ability to coordinate several senior stakeholders both internally and externally.
• Executive-level communication and relationship building skills with the ability to establish credibility and influence C-Suite stakeholders.
• Exceptional prioritization skills to balance internal projects and act as an escalation point for team and customer concerns.
• Strong cross-functional collaboration skills with the ability to balance team and customer success with company needs and opportunities.
• Adaptability to thrive in a fast-changing environment.

Required Education and Experience

• 6+ years of experience in the SaaS industry with proven Customer Success management background.
• Proven experience managing customers across Strategic and Enterprise segments.
• Proven success developing and executing strategic account plans that have delivered measurable retention and expansion outcomes.
• Experience partnering with Revenue teams on renewals, upselling and account growth.

Preferred Education and Experience

• Prior experience in the rebate,