Strategic Enterprise Customer Success Lead
Datadog
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Benefits offered by this job
Job summary
Datadog is seeking an Enterprise Customer Success Manager in Boston, MA to proactively drive product adoption for our largest customers and build strong, long-term relationships. You will advocate for customers and collaborate with cross-functional teams to align objectives with the Datadog platform.
The role requires 3+ years in CS/AM, experience with Fortune 1000/global brands, and willingness to travel. Fluency in English is essential.
Qualifications
- 3+ years in a Customer Success or Account Management role.
- Experience with Fortune 1000 companies and global brands.
- Strong communicator with exceptional attention to detail.
- Experience in the B2B tech space or with SaaS companies.
- Willing to travel for customer onsite visits.
- Fluent in written and spoken English.
Responsibilities
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the onboarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Skills
Job description
Datadog is seeking an Enterprise Customer Success Manager in Boston, MA to proactively drive product adoption for our largest customers and build strong, long-term relationships. You will advocate for customers and collaborate with cross-functional teams to align objectives with the Datadog platform.
The role requires 3+ years in CS/AM, experience with Fortune 1000/global brands, and willingness to travel. Fluency in English is essential.
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