Customer Success Manager - Boston

WinsAbove; Boston (MA); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

Stock equity (RSU)

Employee stock purchase plan (ESPP)

Continuous professional development

Mental health benefits

Generous global benefits

Job summary

WinsAbove is looking for a Customer Success Manager to enhance customer relationships and drive product attachment through effective onboarding and proactive engagement. You will act as an advocate for customers and collaborate with sales teams.

The ideal candidate has 5-7 years of experience in a customer-facing role, strong communication skills, and a customer-minded approach. This position offers a competitive salary and a variety of employee benefits.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Customer-minded, always aiming to provide the most value possible.
• Excited by working in an ever-evolving and fluid solution-focused environment.

Responsibilities

• Drive new product attachment and build relationships with customers.
• Partner with the sales team for onboarding experience.
• Act as advisor to customers for effective product usage.

Skills

Strong communication

Attention to detail

Relationship building

Negotiation skills

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is: $86,000—$118,000 USD.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.