Strategic Enterprise CSM: ROI & Renewal Expert

Sitetracker; Austin (TX); On-site; USD 150,000 - 160,000; Full time

Job summary

Sitetracker is seeking a Senior Customer Success Manager to lead strategic engagements with a portfolio of enterprise and regional accounts in the US. You will own business value realization, articulate ROI to executives, and drive renewals and expansions through a high-touch engagement model.

In this role, you will build and execute comprehensive success and account plans, collaborate across Sales, Renewals, and Customer Success to optimize outcomes, and continuously improve processes to ensure

Qualifications

• Experience managing enterprise accounts with high-value contracts.
• Strong communication, negotiation, and executive-facing skills.
• Ability to articulate business value and ROI to C-level stakeholders.

Responsibilities

• Create and execute strategic account plans for assigned US portfolio.
• Own the strategic relationship with senior leadership and drive value realization.
• Collaborate with Renewals and Sales to influence renewal outcomes for large contracts.
• Identify risks, remove blockers, and proactively guide customers to successful outcomes.
• Improve CS processes and serve as a liaison between customers and internal teams.

Skills

Portfolio management

Account plans

Executive stakeholder mgmt

ROI articulation

High-touch engagement

Renewals collaboration

Strategic advising

Cross-functional collaboration

Risk anticipation

Job description

Sitetracker is seeking a Senior Customer Success Manager to lead strategic engagements with a portfolio of enterprise and regional accounts in the US. You will own business value realization, articulate ROI to executives, and drive renewals and expansions through a high-touch engagement model.

In this role, you will build and execute comprehensive success and account plans, collaborate across Sales, Renewals, and Customer Success to optimize outcomes, and continuously improve processes to ensure