Strategic Enterprise CSM — ROI & Growth Driver

Sitetracker; Austin (TX); On-site; USD 150,000 - 160,000; Full time

Job summary

Sitetracker, a leader in workspace operations, seeks a Senior Customer Success Manager for the US region. You will own strategic relationships, develop and execute value-driven account plans, and partner with executive sponsors to demonstrate ROI and business impact.

You will drive adoption, prevent churn, and lead cross-functional collaboration to maximize renewal outcomes and customer satisfaction across a diverse US portfolio.

Qualifications

• Ability to conduct business discussions and strategic conversations.
• Experience owning strategic relationships with senior leadership.
• Proven track record of driving customer value and ROI.

Responsibilities

• Create, maintain, and execute success and account plans for US accounts.
• Navigate complex organizations to build rapport with senior leaders.
• Identify risks, mitigate churn, and drive cross-functional improvements.
• Collaborate with Renewals and Sales to influence renewals on large contracts.
• Demonstrate quantifiable business value and develop customer stories.

Skills

High-touch engagement

Enterprise accounts

Account planning

Executive stakeholder management

Value realization

Renewals collaboration

Cross-functional collaboration

Industry business conversations

Technical aptitude

ROI articulation

Tools

Google Docs

PowerPoint

Excel

Job description

Sitetracker, a leader in workspace operations, seeks a Senior Customer Success Manager for the US region. You will own strategic relationships, develop and execute value-driven account plans, and partner with executive sponsors to demonstrate ROI and business impact.

You will drive adoption, prevent churn, and lead cross-functional collaboration to maximize renewal outcomes and customer satisfaction across a diverse US portfolio.