Strategic Enterprise CSM — Remote (UK)

Unit21, Inc.; United States; Remote; USD 108,000 - 121,000; Full time

Benefits offered by this job

Un IPO equity

Company-paid medical, dental, vision

Unlimited PTO and generous leave

401(k) and learning stipend

Home office setup support

Inclusive, high-ownership culture

Job summary

Unit21, Inc. is seeking a Customer Success Manager to drive value with our strategic customers, guiding relationships, strategy, and opportunities for ongoing partnership. This is a remote role with London-based operations and a focus on high-impact account growth.

You will act as the main point of contact for enterprise customers, nurturing relationships, and leading initiatives to expand and retain ARR above $200k. Travel to customer sites may be required.

Qualifications

• 5+ years of customer-facing experience focused on retention, growth and account strategy.
• Experience managing complex retention and cross-sell opportunities with the ability to lead negotiations for accounts $200k+ ARR.
• Ability to thrive independently in a dynamic environment and manage multiple ongoing projects.
• Ability to travel to see customers on-site as required.
• Process-oriented mindset for identifying patterns and improving ongoing processes.
• Outstanding project management and organizational skills with ownership mindset.
• Curiosity and learning mindset to gain product knowledge and understand the customer business.

Responsibilities

• Act as the main point of contact for enterprise customers, guiding them on best engagement with Unit21 based on their needs.
• Leverage meetings and engagement styles to create broad and deep relationships to understand success criteria and tell Unit21's value story.
• Drive business growth by identifying new use cases and pain points within fraud and AML workflows, owning NRR for your book of business.
• Act as a customer advocate internally, bringing trends and feedback to the team backed by data.

Skills

Customer-facing experience

Account strategy

Negotiations

Relationship building

Project management

Job description

Unit21, Inc. is seeking a Customer Success Manager to drive value with our strategic customers, guiding relationships, strategy, and opportunities for ongoing partnership. This is a remote role with London-based operations and a focus on high-impact account growth.

You will act as the main point of contact for enterprise customers, nurturing relationships, and leading initiatives to expand and retain ARR above $200k. Travel to customer sites may be required.