Remote Enterprise CSM: Growth & Renewals

grabjobs; Newark (NJ); Remote; USD 90,000 - 150,000; Full time

Job summary

OpenLoop is seeking an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will collaborate with Customer Success leadership and develop the client experience from start to finish, contributing to retention and growth.

You will manage onboarding, renewals, and data-driven reviews, acting as a trusted advisor to executives while driving expansions and ensuring ROI for client partnerships.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 5 years of CSM/Account Management experience in B2B SaaS, focused on retention and revenue growth.
• Strong understanding of system integrations and APIs to support business processes.
• Commercial mindset for contracts, upsell opportunities, and renewals.
• Proven ability to build relationships with technical users and C-suite executives.
• Data-driven problem solver who uses trends to propose solutions.
• Healthcare/HealthTech exposure is a plus.

Responsibilities

• Drive account growth and diversification by expanding product adoption.
• Define success metrics with clients and track KPI to maximize value.
• Monitor health signals to mitigate churn.
• Serve as primary contact for executive stakeholders.
• Navigate integrations between OpenLoop and client workflows.
• Lead renewals and upsells with Sales and Leadership.
• Capture voice of the customer to inform product strategy.
• Oversee onboarding and lifecycle management from go-live onward.
• Conduct regular business reviews to analyze ROI and scale.

Skills

CSM experience

Account management

Retention strategy

Data-driven decision making

Executive relationship building

APIs & integrations understanding

Healthcare/HealthTech familiarity

Education

Bachelor's degree in Business/Healthcare

Job description

OpenLoop is seeking an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will collaborate with Customer Success leadership and develop the client experience from start to finish, contributing to retention and growth.

You will manage onboarding, renewals, and data-driven reviews, acting as a trusted advisor to executives while driving expansions and ensuring ROI for client partnerships.