Strategic Enterprise CS Leader (Remote)

OpenLoop; United States; Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

FSA/HSA

Flexible PTO

401(k) + Match

Life Insurance

Pet insurance

Job summary

OpenLoop is seeking a Strategic Customer Success Manager to own our most strategic enterprise accounts, located remotely or at our HQ in Des Moines, IA. This principal role partners with client executives to shape long-term value and multi-year growth across diverse healthcare-related services.

You will build scalable CS playbooks, guide cross-functional teams, and drive activation, renewals, and roadmap-aligned outcomes with measurable ROI.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 8–12+ years in enterprise Customer Success or Account Management with B2B SaaS.
• Built a playbook/framework that scaled team performance.
• Strong understanding of complex integrations and APIs.
• Experience with multi-year deal architecture, pricing and expansion.

Responsibilities

• Own the crown-jewel enterprise portfolio and executive sponsorship.
• Architect the enterprise CS motion and operating model.
• Drive multi-year expansion and product diversification.
• Lead activation, value realization, and high adoption across accounts.
• Guide contracts and renewal strategy with Sales and Commercial teams.
• Run executive-level QBRs to demonstrate ROI and plan scale.
• Shape product strategy from enterprise feedback to roadmap.
• Manage integration decisions with client tech leaders.

Skills

Strategic account management

Executive communication

Data-driven decisions

Cross-functional leadership

Revenue ownership

Education

Bachelor's degree in Business/Healthcare

Tools

APIs

Job description

OpenLoop is seeking a Strategic Customer Success Manager to own our most strategic enterprise accounts, located remotely or at our HQ in Des Moines, IA. This principal role partners with client executives to shape long-term value and multi-year growth across diverse healthcare-related services.

You will build scalable CS playbooks, guide cross-functional teams, and drive activation, renewals, and roadmap-aligned outcomes with measurable ROI.