Remote: Strategic Enterprise CSM for Growth & ROI

OpenLoop Health, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance

Job summary

OpenLoop Health, Inc. is seeking a Strategic Customer Success Manager to own premier enterprise relationships and define how CS is scaled. This role can be remote or based at the Des Moines HQ, IA, and requires guiding executive-level programs, renewals, and multi-year expansion.

The candidate brings 8–12+ years in enterprise CS or B2B SaaS, with a track record of building playbooks, managing integrations, and delivering ROI for large accounts.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 8–12+ years in enterprise Customer Success or Account Management (B2B SaaS/platform).
• Experience as Strategic/Principal CSM or Strategic Account Director with multi-year revenue ownership.
• Proven ability to build scalable playbooks and standards for a CS team.
• Strong understanding of complex integrations and APIs to guide client tech leaders.
• Comfort with multi-year deal architecture, pricing conversations, and expansion strategies.
• Executive program management experience at senior levels.
• Ability to build trust with client C-suite and converse with CEOs.

Responsibilities

• Own the crown-jewel portfolio as executive sponsor for top enterprise accounts.
• Architect the enterprise CS motion including NR R methodology and QBR standards.
• Drive multi-year expansion and product diversification tied to ROI.
• Oversee activation, adoption, and value realization across accounts.
• Lead multi-program engagement from signing through milestones at executive level.
• Partner with Sales on renewal and multi-year expansion architecture.
• Monitor health signals and mitigate retention risks.
• Shape product strategy with enterprise insights for roadmap influence.
• Guide complex integrations with client technical leadership.
• Mentor the CS team and raise enterprise delivery quality.

Skills

Enterprise account management

Strategic planning

Executive sponsorship

Data-driven decision making

Cross-functional leadership

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Job description

OpenLoop Health, Inc. is seeking a Strategic Customer Success Manager to own premier enterprise relationships and define how CS is scaled. This role can be remote or based at the Des Moines HQ, IA, and requires guiding executive-level programs, renewals, and multi-year expansion.

The candidate brings 8–12+ years in enterprise CS or B2B SaaS, with a track record of building playbooks, managing integrations, and delivering ROI for large accounts.