Strategic Enterprise CSM — Remote, Driving Value & Adoption

HelpfulRemote; Northern (KY); Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

Fully covered health insurance

Stock options

Flexible time off

In-person team meetups

Job summary

Chainguard is a remote-first company seeking a dedicated post-sales leader to guide onboarding, implementation, and adoption for Commercial customers, ensuring value from Chainguard's security software over time.

You will partner with Solutions Architects, Technical Support, Product, and Sales to strengthen relationships, drive product adoption, and support renewals and expansions. This role offers remote work within the USA and compensation up to $130,000 base plus bonus.

Qualifications

• 2+ years in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
• Sales, solutions engineering, or technical support experience is a plus.
• Domain knowledge in supply chain security, DevSecOps, AppSec, containers, or vulnerability management is expected.
• Strong autonomy and stakeholder management skills.

Responsibilities

• Serve as the main post-sales contact for Chainguard's Commercial customers, leading onboarding, implementation, and adoption.
• Collaborate with Solutions Architects, Technical Support, Product, and Sales to build customer relationships, drive product adoption, and ensure customers realize value over time.
• Maintain ongoing engagement to ensure successful renewal and expansion opportunities.

Skills

Customer Success

Professional Services

Technical Account Management

DevSecOps

AppSec

Containers

Vulnerability Management

Stakeholder Management

Autonomy

Sales Experience

Job description

Chainguard is a remote-first company seeking a dedicated post-sales leader to guide onboarding, implementation, and adoption for Commercial customers, ensuring value from Chainguard's security software over time.

You will partner with Solutions Architects, Technical Support, Product, and Sales to strengthen relationships, drive product adoption, and support renewals and expansions. This role offers remote work within the USA and compensation up to $130,000 base plus bonus.