Strategic Enterprise CSM — Remote Brazil

Axon; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Axon is seeking a Senior Customer Success Manager to partner with our largest customers, understand their workflows and goals, and drive success with Axon’s products. This role requires bilingual Portuguese/English and travel of 25–35%.

You’ll collaborate across Sales, Professional Services and Support to guide deployments, promote adoption, manage renewals and expansion, and translate insights into tangible outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Portuguese/English bi-lingual requirement.
• 5+ years in a customer-facing role with 3+ years with enterprise customers.
• Strong project management and tracking of requests and strategic plans.
• Experience tracking product adoption and customer engagement via data-analysis tools.

Responsibilities

• Manage relationships with Axon’s large customers and drive strategic partnerships.
• Onboard customers and manage expectations, timelines, and delivery scope.
• Coordinate with Sales, Professional Services, Support to deliver aligned outcomes.
• Identify risks and facilitate deployment to adoption.
• Drive adoption, value realization, and usage-tracking activities.
• Coordinate cross-functional escalations for high-impact issues.
• Prepare renewals and expansion opportunities with stakeholders.
• Capture VoC and influence product roadmap via feedback.

Skills

Portuguese/English bilingual

Relationship management

Project management

Data analysis

Communication

Presentation skills

Education

Bachelor’s degree or equivalent work experience

Job description

Axon is seeking a Senior Customer Success Manager to partner with our largest customers, understand their workflows and goals, and drive success with Axon’s products. This role requires bilingual Portuguese/English and travel of 25–35%.

You’ll collaborate across Sales, Professional Services and Support to guide deployments, promote adoption, manage renewals and expansion, and translate insights into tangible outcomes.