Remote CSM — SaaS Fintech (Brazil)

M8l; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work Brazil

Learning stipend

Competitive compensation

Job summary

Simetrik is seeking a Customer Success Manager (SMB) in Brazil to own the end-to-end journey for a Mid Market portfolio. You will build relationships with senior stakeholders, drive governance, and translate usage data into ROI conversations.

This role focuses on protecting revenue, accelerating adoption, and identifying expansion opportunities while coordinating cross-functional teams. The ideal candidate has SaaS/fintech experience, is fluent in English, Portuguese and Spanish, and thrives in

Qualifications

• 4+ years in Customer Success or similar roles in SaaS/enterprise software.
• Experience with renewals and expansions.
• Proficiency with Salesforce, Gainsight, Looker or similar.
• Fluent in Portuguese and Spanish (written and spoken).

Responsibilities

• Own the end-to-end customer journey for a portfolio of Mid Market accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

Skills

Portuguese

Spanish

Executive presence

Education

Bachelor's degree in Business Administration, Marketing, Engineering, or related field

Tools

Salesforce

Gainsight

Looker

Job description

Simetrik is seeking a Customer Success Manager (SMB) in Brazil to own the end-to-end journey for a Mid Market portfolio. You will build relationships with senior stakeholders, drive governance, and translate usage data into ROI conversations.

This role focuses on protecting revenue, accelerating adoption, and identifying expansion opportunities while coordinating cross-functional teams. The ideal candidate has SaaS/fintech experience, is fluent in English, Portuguese and Spanish, and thrives in