Strategic Enterprise CSM | Onboarding & Growth

OpenKrill; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible work environment

Stock options

Mental health support

Wellness allowance

Parental leave

Job summary

Spellbook is seeking an experienced Enterprise Customer Success Manager to manage large, complex accounts and drive long-term value. You will own onboarding, coordinate multi-team efforts, and partner with executives to optimize adoption and retention.

You will work with product, engineering, and support to advocate for enterprise needs, while maintaining strong CRM hygiene and driving renewal success. The role supports global customers and occasional non-standard hours.

Qualifications

• 3+ years of experience in customer success, account management, or consulting in B2B SaaS.
• Demonstrated success managing complex enterprise accounts with multiple stakeholders.
• Experience running structured onboarding projects and ensuring successful implementation.
• Polished communicator with C-level executives and legal professionals.
• Highly organized with strong project management skills and ability to meet deadlines.
• Data-driven with the ability to interpret usage data to drive adoption.
• Proficient with HubSpot or similar CRM systems and data hygiene.

Responsibilities

• Own a portfolio of enterprise accounts with high gross revenue retention.
• Lead multi-phase onboarding projects across internal and client teams.
• Conduct discovery to tailor onboarding and training to client goals.
• Develop enablement strategies for scalable adoption across large organizations.
• Build relationships with senior stakeholders and executives.
• Run QBRs to demonstrate ROI and identify expansion opportunities.
• Maintain CRM accuracy and data hygiene in HubSpot.

Skills

Customer success

Account management

Consulting

C-level communication

Project management

Data analysis

HubSpot

Tools

MixPanel

Vitally

ChurnZero

Job description

Spellbook is seeking an experienced Enterprise Customer Success Manager to manage large, complex accounts and drive long-term value. You will own onboarding, coordinate multi-team efforts, and partner with executives to optimize adoption and retention.

You will work with product, engineering, and support to advocate for enterprise needs, while maintaining strong CRM hygiene and driving renewal success. The role supports global customers and occasional non-standard hours.